Return and refund policy policy

At Asma’s Luxe Jewelry & Timepieces, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.

Returns

1. Eligibility:
   You may return items within 30 days of the purchase date for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:
   Certain items are non-returnable, including:

   • Custom or personalized items
   • Gift cards
   • Sale items

3. Return Process:
   To initiate a return, please contact us at mzaid3154659@gmail.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return your item.

Refunds

1. Processing Time:
   Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2. Shipping Costs:
   Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges:
   If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide instructions for returning the item and will issue a full refund or replacement.